Set your Council, CAO, management and staff up for success with the Organizational Enhancement Toolkit™ - Local Government Edition preloaded on your OEHQ™.
The Organizational Enhancement HQ™ helps keep everyone on the same page in your commitment to provide exemplary local government services.
Developed in partnership with numerous local government organizations, the Organizational Enhancement Toolkit™ (OE-Toolkit) reflects an immense knowledge transfer from Councils, CAOs, management, and front-line staff working with clirico to establish an industry standard. It defines the work of the organization and is a blueprint for operational success. The OE-Toolkit is pre-loaded on the OEHQ™.
Foster Local Government Excellence with OEHQ™
Instructional guidance and information available to your staff 24/7
Captures the valuable day-to-day work required by municipal personnel to ensure the sustainable and efficient delivery of municipal services
Operationalizes legislative requirements and strategic direction
Systematically embeds accountability and organizational standards to ensure compliant service delivery and the achievement of strategic goals
Identifies core service levels
Our Local Government Accountability Frameworks™ serve as the foundation for establishing, maintaining, and modifying levels of service for core municipal service areas
Consistent Service Delivery
Ensures a single point for all staff – including casual or temporary staff – to access instructional information in relation to service delivery excellence and job success
Legal Compliance
Ensures legislative and organizational standards are known and readily accessible to all staff
Quality Control
Captures data to reduce liability and errors
Accountability
Embeds accountability throughout the organization and achieves tremendous role clarity
Comprehensive
Provides consistent, comprehensive and fully aligned documentation across the organization.
Health and Safety
Fosters safe work environments
Efficiency
Enhances operational efficiency, including employee turn-over efficiencies
Performance Management
Provides a system to effectively measure success
Risk Management
Serves as an excellent risk management tool
Resource Development
Maximizes valuable organizational resources
Core Values
Increases staff morale and job satisfaction, and ultimately reduces stress in the workplace
Organizational Culture
Enhances decision making, communication and collaboration throughout the organization
IMAGINE… The comfort of knowing that everything your local government organization is accountable for is well defined and at everyone’s fingertips….
IMAGINE… Definitively knowing the day-to-day work required, along with the necessary staffing complements, to successfully deliver each core service area as per established levels of service.
IMAGINE… The operational efficiencies gained when roles and accountability are clearly identified across the organization, and everyone knows how their work contributes to organizational success.
IMAGINE… The confidence instilled with your Council, the public and municipal staff when there is a clear path for making critical decisions pertaining to core services - especially during uncertain times...
Now everyone in your organization… truly on the same page!
